Does QuickBooks Online Send Google Review Requests?

Short answer: No. QuickBooks Online doesn't send your Google review link to customers. Its optional post-invoice survey collects a private star rating and feedback that only you see. To get reviews on Google, send your review link yourself or connect an app that sends it after the invoice is paid.

What does QuickBooks Online offer?

Intuit's help article Understand customer surveys (updated Aug 2026) describes an optional post-invoice survey in QuickBooks Online. After a customer pays a QuickBooks Payments invoice on the checkout page, they can:

Rate your service on a 5-star scale.
Say whether they would work with you again, and when.
Leave feedback or a short testimonial.
Refer other potential customers to you.

You choose how often a customer sees it (every 30, 60, 90, 180 or 365 days) under Settings › Account and settings › Sales › Post invoice survey.

Does the survey create Google reviews?

No. Intuit says only you see the survey results, in Customer Hub or on the customer's profile page. Nothing is posted to Google. A Google review has to be written by the customer, on Google. Intuit's Customer Hub page says you can copy a testimonial onto your own website, but that is not a Google review.

The survey also only appears for invoices paid online through QuickBooks Payments, so customers who pay by check, cash or bank transfer outside it won't see it.

Can I add my Google review link to QuickBooks invoice emails?

You can type your link into the invoice email message QuickBooks sends, but it then goes out with every invoice, before the customer has paid. Most owners would rather ask after the job is done and paid. See how to find your Google review link.

How to ask for Google reviews automatically after payment

Use an app that connects to QuickBooks Online. InvoiceStars connects through Intuit sign-in and emails a customer a Google review request when their invoice is paid in full (balance $0). Deposits and partial payments don't trigger a request.

Sends 2 days after payment by default, adjustable from 0 to 30 days.
Asks each customer at most once every 90 days.
Skips ap@ and billing@ style inboxes.
Sends the same request to every paying customer, with no rating step first and no incentives.
Works whether the invoice was paid online, by check or by cash, as long as it's recorded as paid in QuickBooks Online.

Requests go by email today. Text message requests are coming soon. InvoiceStars has a 14-day free trial, then $25/mo per location. Start your 14-day trial, read how QuickBooks review requests work, or run the free Review Score checker once to see where you stand.

FAQ

Does QuickBooks Online send Google review requests?

No. Intuit's help pages describe no built-in way to send customers your Google review link. QuickBooks Online's optional post-invoice survey collects a private star rating, feedback and referrals that only you see in Customer Hub.

What is the QuickBooks post-invoice survey?

It is an optional survey shown after a customer pays a QuickBooks Payments invoice on the checkout page. Customers can rate you on a 5-star scale, say whether they would work with you again, leave feedback and refer other people. You can set how often a customer sees it: every 30, 60, 90, 180 or 365 days.

Does the QuickBooks survey post to Google?

No. Intuit says only you see the survey results, in Customer Hub or on the customer's profile. A Google review has to be written by the customer on Google.

How can I ask for Google reviews automatically from QuickBooks?

Connect an app from the QuickBooks App Store that sends your Google review link after payment. InvoiceStars emails each customer a Google review request when their QuickBooks Online invoice is paid in full, 2 days later by default (0 to 30 days), at most once every 90 days per customer.

QuickBooks details are from Intuit's help pages, checked 2026-11-05. Features can change, so check your own QuickBooks settings. Related: Google reviews from QuickBooks, is review gating allowed?, FAQ, pricing.