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Should a review request fire on deposits and partial payments?
Short answer: Wait until the invoice is paid in full. Asking after a deposit or a partial payment often comes before the job feels finished. InvoiceStars queues an email review request 2 days (adjustable 0-30) after a QuickBooks invoice is paid in full. The owner approves it by default, and each customer is asked at most once in 90 days. Partial payments don't trigger a request. A deposit billed as its own invoice counts once that invoice is paid in full.
1. When should you ask: deposit, partial, or paid in full?
A deposit marks the start of the job. A progress payment marks a milestone. Neither means the customer has finished paying for the work. Asking for a Google review at those moments can feel early, especially for contractors and other service businesses that bill in stages.
Waiting for paid in full keeps the ask tied to a finished bill. That is the rule InvoiceStars uses, and it matches how several other QuickBooks-connected tools describe their own paid-invoice triggers on their public pages (quoted below).
2. What "paid in full" means in QuickBooks Online
In QuickBooks Online, an invoice is paid in full when its open balance reaches $0 because the payment or payments recorded against it cover the total. A partial payment that leaves a remaining balance is not paid in full. Recording a customer payment alone does not prove every related invoice is settled.
QuickBooks Online does not send a built-in Google review request when that balance hits $0. See Does QuickBooks Online send Google review requests?.
3. What about a deposit billed as its own invoice?
Some shops create a separate deposit invoice, then later create progress or final invoices. InvoiceStars treats each invoice on its own: Partial payments don't trigger a request. A deposit billed as its own invoice counts once that invoice is paid in full.
If you would rather hold that early deposit ask, leave approval mode on (it is on by default) and reject or hold the queued request for a listed reason before it goes out.
4. How tools describe their QuickBooks triggers
These lines are from each vendor's public QuickBooks page or help article, checked 2026-11-09. Features change, so confirm on the source before you decide.
| Tool | What their public page says about the trigger | Source (checked 2026-11-09) |
|---|---|---|
| InvoiceStars | Queues an email review request 2 days (adjustable 0-30) after a QuickBooks invoice is paid in full. Owner approval is on by default. Each customer is asked at most once in 90 days. Partial payments don't trigger a request. A deposit billed as its own invoice counts once that invoice is paid in full. | How it works, FAQ |
| ReviewNudger | "ReviewNudger goes ahead when QuickBooks Online says a Payment was created or updated. This means a customer payment was recorded or changed; it does not necessarily mean a related invoice is fully paid." The same page also says ReviewNudger does not work out an invoice balance from a payment, and that if you record partial payments, each one goes through the same sending rules. | reviewnudger.com/integrations/quickbooks (page updated November 4, 2026) |
| Zurvia | "An invoice paid in full, or a sales receipt (paid at the time of service)." "Partial payments and deposits wait until the invoice is paid off." The FAQ restates that a deposit with no invoice yet does not trigger anything. | zurvia.com/integrations/quickbooks |
| Reviewflowz | Help Center: a request fires when "The invoice's balance reaches 0, with a payment recorded against it." Title and body describe review requests when an invoice is paid in QuickBooks Online. | Reviewflowz QuickBooks Online help (updated 2026-10-29) |
No ranking or "best tool" claim here — only the trigger wording each site publishes.
5. Delay, cooldown, reminder and approval
- Delay: InvoiceStars queues the request 2 days after the invoice is paid in full (you can set 0-30 days).
- Cooldown: each customer is asked at most once in 90 days.
- Reminder: at most one reminder, and only if the customer did not click the review link.
- Approval: owner approval is on by default, so you can hold or reject a queued request before the email goes out. Do not describe InvoiceStars as emailing without mentioning that approval step.
- Channel: email today; SMS is coming soon.
For the wider timing question, see when to ask for a Google review and QuickBooks review request automation.
6. How InvoiceStars handles deposits and partials
InvoiceStars connects to QuickBooks Online through Intuit sign-in. It watches for invoices whose balance reaches $0. Partial payments don't trigger a request. A deposit billed as its own invoice counts once that invoice is paid in full.
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- It only reads the customer, invoice and payment data it needs to send requests; it does not change your QuickBooks books.
- Compare trigger wording with vs ReviewNudger, or start from pricing.
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FAQ
Should a review request fire on a deposit or partial payment?
Usually no. The customer has not finished paying for the job yet, so the ask often feels early. InvoiceStars waits until a QuickBooks invoice is paid in full (balance $0). Partial payments don't trigger a request. A deposit billed as its own invoice counts once that invoice is paid in full.
What does paid in full mean in QuickBooks Online?
In QuickBooks Online, an invoice is paid in full when its open balance reaches $0 and the payment (or payments) recorded against it cover the invoice. A partial payment that leaves a remaining balance is not paid in full.
When does InvoiceStars queue a Google review request?
InvoiceStars queues an email review request 2 days (adjustable 0-30) after a QuickBooks invoice is paid in full. The owner approves it by default, and each customer is asked at most once in 90 days. There is at most one reminder, and only if the link was not clicked. Requests go by email today; SMS is coming soon.
How do other QuickBooks review tools describe their triggers?
ReviewNudger's QuickBooks page (updated November 4, 2026) says a request can start when a Payment is created or updated, and that this does not necessarily mean a related invoice is fully paid. Zurvia's QuickBooks page says an invoice paid in full (or a sales receipt) triggers a request, and that partial payments and deposits wait until the invoice is paid off. Reviewflowz's QuickBooks Online help says a request fires when an invoice's balance reaches 0 with a payment recorded against it.
Competitor trigger lines are quoted from the public pages linked in the table, checked 2026-11-09. Related: Does QuickBooks send review requests?, add a Google review link to a QuickBooks invoice, FAQ, pricing.